Society For Scholarly Publishing

Challenge

SSP experienced a decline in revenue with their previous provider, which led them to seek a new solution that could ensure consistent growth and better align with their business goals. They encountered significant issues with communication and engagement, feeling that their needs were not fully understood or prioritized. Additionally, the lack of essential features and integrations, such as Single Sign-On (SSO) and job alerts, hindered their ability to offer a seamless user experience and meet member expectations. Consequently, SSP decided to partner with Web Scribble for a more proactive and collaborative approach that addresses these shortcomings.

Solution

Web Scribble significantly improved SSP's career center by providing essential features and integrations such as Single Sign-On (SSO) and automated job alerts. These enhancements transformed the platform into a more powerful and user-friendly tool, boosting overall user experience and engagement.

Result

Following their switch to Web Scribble, SSP observed a gradual increase in revenue, driven by a more aggressive outbound sales and marketing strategy combined with improved communication. SSP members appreciated the ability to connect directly with real people for support and valued the effectiveness of job alert emails in keeping job seekers informed and competitive.

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“Our members appreciate that they can call and talk to a real person if they have questions or need assistance with their posts. The job alert emails are useful and help job seekers stay on top of open positions in the market.”

Melanie Dolechek

Executive Director - Society For Scholarly Publishing

“I find the work that Web Scribble does on the platform to be highly beneficial, it's very well managed, and our sales revenues are excellent."

Sheila T. Costa

MA, PMP - Alliance For Academic Internal Medicine

“Working with Web Scribble has been a great experience and has made my job easier! Our members now have access to an easy-to-use job board and we’re continually growing our number of employers and job seekers.”

Nicole Goodman

Senior Marketing and Sales Manager

“Web Scribble personnel proved to be very professional throughout the transition process and made the whole process seamless and hassle-free. The continuous communications and guidance from Web Scribble was very helpful and educational. The career center platform was found to be user- friendly with a great variety of useful reports furthering the goal of our Society to provide this valuable benefit of jobs search and postings to our members.”

Olga Loukina

CPA, Director of Finance and HR

“It was effortless to work with a dedicated Web Scribble team. They made everyone’s jobs easier by assisting with the integration of our technology platforms since we don’t have in-house technical experience.”

Jennifer Nelson

Marketing & Sales