Illuminating Engineering Society

Challenge

IES faced a variety of challenges with its previous vendor. There was a lack of a relationship between the two staff, which provided to be difficult when trying to improve their career center. Additionally, slow revenue growth was attributed to a lack of marketing support. IES's previous vendor did not offer marketing support to help promote the career center to members, prospects, and employers. Beyond that, the career center they previously had was not user-friendly which deterred members from using that resource.

Solution

Web Scribble listened to IES and their concerns and ultimately provided them with a true partnership. Before relaunching its career center, Web Scribble provided status updates for projects and assisted IES through the whole launch process. IES was provided with strategic marketing support including marketing copy, social media images, and email templates. Our Customer Success Team guided IES through the launch with resources for a successful launch like blogs and ebooks, as well as dedicated support along the way. In the end, the IES Career Center was upgraded to a user-friendly and mobile-optimized platform that has the capability to output reports that will help IES make informed decisions in the future.

Result

The Web Scribble and IES partnership didn't stop after the initial launch. IES has regular meetings with its dedicated customer success manager to review career center performance and plan future marketing initiatives. IES expects to see an increase in non-dues revenue as more job seekers and employers use the career center.

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“Our members appreciate that they can call and talk to a real person if they have questions or need assistance with their posts. The job alert emails are useful and help job seekers stay on top of open positions in the market.”

Melanie Dolechek

Executive Director - Society For Scholarly Publishing

“I find the work that Web Scribble does on the platform to be highly beneficial, it's very well managed, and our sales revenues are excellent."

Sheila T. Costa

MA, PMP - Alliance For Academic Internal Medicine

“Working with Web Scribble has been a great experience and has made my job easier! Our members now have access to an easy-to-use job board and we’re continually growing our number of employers and job seekers.”

Nicole Goodman

Senior Marketing and Sales Manager

“Web Scribble personnel proved to be very professional throughout the transition process and made the whole process seamless and hassle-free. The continuous communications and guidance from Web Scribble was very helpful and educational. The career center platform was found to be user- friendly with a great variety of useful reports furthering the goal of our Society to provide this valuable benefit of jobs search and postings to our members.”

Olga Loukina

CPA, Director of Finance and HR

“It was effortless to work with a dedicated Web Scribble team. They made everyone’s jobs easier by assisting with the integration of our technology platforms since we don’t have in-house technical experience.”

Jennifer Nelson

Marketing & Sales