Site Downtime
On Saturday, May 31, a transformer exploded at the H1 datacenter at The Planet, where some of our servers are located. The explosion caused a fire, which required all backup generators to be shut down and servers to be taken offline. While The Planet has generally been a very reliable company to deal with, this has been an unfortunate situation, which has caused some of our customers downtime including our own web site.
Over Sunday night The Planet staff regenerated power to the second floor of the datacenter, bringing one of the servers back online. Unfortunately, the server on which webscribble.com is hosted on is located on the first floor and did not get power back as quickly because of extensive damage to power lines. On Monday evening, The Planet restored power to the first floor using backup generators, but they became overloaded later that evening and our server once again lost power. On Tuesday afternoon, our server was physically transferred to another datacenter and we were able to get our web site and helpdesk back up online this morning shortly after 11 AM EST.
We sincerely apologize for the unexpected downtimes we’ve had and are taking measures to prevent this from happening in the future. If you’ve submitted tickets since Saturday and did not get an e-mail confirming that we received your request, please resend it. We’ll be working hard to catch up on your requests and answer all of your questions.
